refund and Cancellation Policy

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Effective Date: 

1. Refund Policy

• Consultations & Appointments: Fees for consultations and therapy sessions are non-refundable once the service has been rendered. If you cancel your appointment at least 24 hours in advance, you may be eligible for a refund or rescheduling.

• Wellness Programs: Payments made for wellness programs, including workshops and classes, are non-refundable after the program start date. If you cancel at least 7 days before the start date, you may be eligible for a full or partial refund, depending on the program's terms.

• Products: Physical products purchased from MARS Wellspring Center can be returned within 14 days of receipt, provided they are unopened and in original condition. Refunds will be issued to the original payment method, minus any shipping costs.

2. Cancellation Policy

• Appointments: To cancel or reschedule an appointment, please notify us at least 24 hours in advance. Late cancellations may incur a fee or result in forfeiture of the session.

• Wellness Programs: Cancellations for wellness programs must be made at least 7 days before the start date to be eligible for a refund. Cancellations made after this period may not be refunded.

• Special Events: Cancellations for special events, workshops, or retreats are subject to the specific terms provided at the time of booking.

3. How to Request a Refund or Cancellation

To request a refund or cancel a service, please contact us at 9087611112 with your booking details and reason for the request. We will review your request and respond within 5 business days.

4. Exceptions

Refunds and cancellations may not be available for certain promotional offers, packages, or customized programs. Please refer to the specific terms at the time of purchase.

5. Contact Us - 9087611112/ 9791123576